It's incredibly important to the Beard Buddy team that you love our products. If you or your beard are unhappy with your purchase we will do our best to make it right, however we must enforce a strict return policy. If the merchandise is unused and in perfect condition, you may return the item(s) within 14 days of the received date for an exchange or a full refund. We cannot refund any shipping or handling fees related to your purchase or return. Please email firstname.lastname@example.org with address, items purchased, and email used to purchase the item, when shipping back please include this information in the package, so as we know who to return to. Please carefully package the item(s) and mail it via USPS with delivery confirmation (or another comparable service with tracking). Once your item is received, your return will be processed within 5 business days and you'll hear from us via email then.
*Sorry, but we cannot except returns for products that have been used. We also cannot accept returns on sale items at 75% off or higher.
Ship the merchandise prepaid and insured to:
BEARD BUDDY RETURNS
415 Molino St Ste 2
Los Angeles, CA 90013
Please note we are not liable for lost returns. Please add insurance and tracking to your package.
At Beard Buddy, we keep your information in the strictest confidence. We would never give, sell, or trade your information. If you purchase a product from our store, you will be added to our mailing list. You will receive emails updating you about new store products, sales and events. If you'd rather not hear from us kindly email email@example.com with "unsubscribe" in the subject line. You will immediately be removed from our mailing list. By using the Beard Buddy website, you are accepting the terms and conditions of our policies. If you have questions or concerns, please contact us for more information.
Beard Buddy ships from Los Angeles, CA via USPS First-Class Mail or Priority mail with insurance.
All orders placed by 2pm PST will ship within two business days, not including weekends and holidays. USPS claims 2–3 days for First-Class Mail delivery and 1-3 days for Priority delivery.
Please note that some handmade, custom, or pre-order items may take longer to ship. This will be stated in the items description if applicable.
RUSH SHIPPING: If it's after 2pm, or a weekend and you want rush shipping, please email us at firstname.lastname@example.org and we'll let you know if this is possible.
Please note that international recipients are responsible for duties, taxes, and brokerage fees upon delivery.
*We currently ship International Orders via USPS First-Class Mail International (Delivery time varies by destination) or International Priority (6-10 days). You will be prompted to specify your preference at checkout. Once an order is given to a USPS carrier the item becomes that carrier's responsibility and Beard Buddy is no longer liable. Beard Buddy is not responsible for any packages lost or damaged while in transit to a destination outside of the USA.
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